About Us

Our Approach

We have a unique approach of scheduling the SHIFT, not just the employee. Filling open shifts is the real issue - providing automated tools that empower employees and assist managers in filling existing shifts, new shifts, unpopular shifts, special event shifts, any shift - is the solution! We provide the automated tools and your employees are now part of the process (and accountable) and your managers can sleep at night and spend their day hours working to increase your customer service and revenues.

Software as a Service (SaaS) is the future

For one low, monthly charge, let the people that built the application and know it best, run it for you. This eliminates the need for buying the software and hardware to run it on, expensive technical staff to support it and annual maintenance fees, etc., etc. We give you painless, free upgrades and you can turn on functionality and modules when you need them, as you need them, on demand.

Simplicity = Easy to Use = Greater Adoption and ROI

We know workforce management and what features and functionality actually are needed in scheduling and filling open shifts online, and just as importantly, which features don't work or don't provide real value. We are all tired of over-built software with every bell and whistle included (when was the last time you used all of the features of Excel and Word?) that just make the application more confusing to use and implement. Providing the features you really need makes the software easier to use, and that leads to people actually using it, leading to quicker adoption organization wide, which creates quicker return on your investment, and reduces training time and support costs.

Why choose ShiftHound?

Perhaps it's because we deliver integrated, customizable web based Workforce Management (WFM) solutions, such as scheduling and open shift management/optimization, that enable small and medium sized customers to leverage the features and functions of applications usually deployed by Fortune 500 companies, without the significant financial investment. Or maybe it's because ShiftHound is so easy to learn and use for both managers and employees, and thanks to the power of Software as a Service, it can be up and running in weeks or days-not the months or years required by traditional client/server WFM software, leading to quicker adoption and greater usage. Or it could be the unprecedented speed with which our customers can see real, tangible ROI. Or maybe it's because of our 100-percent dedication to the success of our customers and our commitment to continually improving our technology.

ShiftHound delivers unrivaled features utilizing the latest Web 2.0 technologies, including maximum visibility of all defined and scheduled shifts, point and click scheduling of open shifts, shift requests and approvals, PTO requests, and shift swapping, as well as associated labor costs and overtime - all through one browser screen. Broadcasts, e-mails and text messages are automatically sent to employees in order to notify and fill open shifts efficiently - eliminating manager time spent calling and pressuring employees, as well as increasing accountability across the organization.

Our Mission

We are committed to providing feature-rich, top-quality workforce management services at very competitive rates and we pride ourselves for being extremely responsive and available to our customers. Contact us today to find out how we can save your company time and money.

Our Team

In the mid-1990s this same group that started ShiftHound, founded RedEnvelope (NASDAQ: REDE), an online e-commerce and catalog company that went public in 2002 (that was a good thing). Building that company taught us a lot about creating web-based systems and keeping them running day in and day out... and we've been doing that for more than 15 years.

In early 2000 we started a company to address the nursing labor shortage, specifically the problems found in large hospital systems. Out of this complex and dynamic staffing environment, we pioneered a concept called Open Shift Management (OSM), which allowed employees to successfully collaborate online with managers to fill open shifts.

We offered this OSM product using the Software as a Service (SaaS) model, where the customer doesn't buy the software or have to incur the enormous costs of hardware and IT people, or maintenance Instead, we run the software and the customer just uses it for a monthly fee via any web-browser, anywhere, anytime. It was a novel concept at the time... now its the future of software. Who knows how to run the software better than the people who BUILT it, right?

So, while revolutionizing healthcare staffing over the last decade, we spent a lot of time looking at scheduling software, walking the halls talking to nurses and managers. We quickly realized that the software available to healthcare (and many other industries) was very expensive, overly complicated and was only really used in large enterprises. There was no full-featured staff scheduling solution available for small to mid-sized companies that combined scheduling and OSM at an affordable price.

More importantly to us, NONE of the solutions out there (for any industry) were aimed at helping MANAGERS with the daily fire-fight of staffing open shifts (something we know a lot about). If anything the expensive scheduling systems typically created more work for the managers, since they usually filled shifts off-line with sign up sheets and spreadsheets, made lots of phone calls, and then re-entered it into the scheduler. Managers have become scheduling secretaries, and we thought it made a lot of sense to build a product to reduce the busy work and let that higher priced talent get back to MANAGING.

So with ShiftHound, we saw an opportunity to create a scheduling solution for MANAGERS that would be simple and straightforward, and at the same time provide the information they need to make better decisions in real-time... while ALSO letting their staff collaborate with them online to keep staffing levels at a maximum, and take care of many scheduling chores themselves (OSM). The STAFF also benefits from real-time information flow and increased flexibility. Shift swaps, time-off requests, and the filling of open shifts can be done anytime, anywhere there is a web-browser, and manager approval is quickly communicated back via email and text message.

There is no better team on the planet that understands online software, the complexities of manager staffing, and how to create and continually improve the web-based features they and their staff need for effective workforce management. Period.